Are you having trouble finding in-network doctors? The law firm of Kozyak Tropin & Throckmorton is actively investigating potential claims against health insurance companies relating to “ghost networks,” which are health insurance plan directories that list providers who are not actually taking new patients, are unreachable, or are not in-network, leading patients to experience delays in receiving care or having to pay for out-of-network services when they reasonably expected in-network access. These inaccurate listings can mislead consumers about network adequacy and access to treatment, particularly for behavioral and mental health services, and may violate contractual and statutory obligations to provide accurate information and adequate provider networks.

The attorneys at Kozyak Tropin & Throckmorton have a proven track record against insurance companies, including representing patients in an individual capacity and in class action lawsuits.

What We’re Looking For

Our goal is to speak with patients and families who attempted to use their insurer’s provider directory to find in-network care but could not get an appointment and, as a result, had to seek out-of-network treatment or went without care. Courts and pending lawsuits around the country reflect a pattern: alleged inaccuracies in provider directories overstate the breadth of networks, leaving members unable to access in-network care as promised. Many consumers describe months-long waits, unreachable or non-participating providers listed as in-network, pre-authorizations approvals later treated as out-of-network, and unexpected balance bills.

Important Notices

  • This page is an attorney advertisement and a request for information from potential clients about their experiences with inaccurate provider directories.
  • Hiring a lawyer is an important decision that should not be based solely upon advertisements. Before you decide, please visit the “Our Team” page on our website for information about our attorneys’ qualifications and experience.
  • Our attorneys are licensed in Florida. Cases in other jurisdictions may be handled in association with local counsel.
  • Submitting information through this page does not create an attorney–client relationship. Do not send confidential information until an attorney–client relationship has been established in writing.
  • No results are guaranteed, and prior results do not guarantee a similar outcome.
  • If we are not able to represent you, we may, with your permission, refer you to other counsel.

If this happened to you or a family member and you would like to speak with our attorneys, please complete the short form below for a free, confidential case evaluation.

Submitting this form does not create an attorney–client relationship, and we will reach out if we need more information. We will review your information to determine whether we can assist and what next steps, if any, may be appropriate based on your situation.

Do You Have a Potential
“Ghost Network” Claim?

Please answer the questions below. The more detail you provide, the more efficiently we can evaluate your potential claim.

Ghost Networks
Please list the insurer and plan name, and whether it is through an employer, marketplace, or other. If you know whether your plan is ERISA-governed, please note that too.
Briefly describe what type of care you were looking for and whether listed providers were unreachable, not accepting new patients, or said they were out-of-network despite being listed as in-network. Please mention any waitlists or lengthy delays that you experienced.
Did you end up receiving out-of-network care or forgoing care because you could not find in-network care? If yes, please describe. If not, please describe your efforts to continue looking for in-network care.
Anything else you think we should know.